Customer Support
User Guides
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CLINiC-C-12X-A01
CLINiC, Cisco SX20, 12x Camera, 27" Monitor
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CLINiC-C-12X27-B01
CLINiC, Cisco Roomkit, 12x Camera, 27" Monitor
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CLINiC-C-12X27-B02
CLINiC, Cisco Roomkit, 12x Camera, 27" Monitor
User Install GuideQuick Start Guide
Spec Sheet Marketing Slick -
CLINiC-C-8X-A01
CLINiC, Cisco SX20, 8x Camera, 27" Monitor
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CLINiC-C-20X27-TAA-A01
Cisco Roomkit-Plus, 20x Camera, 27” Monitor
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CLINiC-P-12X-A01
CLINiC, Poly G310, 12x Camera, 27" Monitor
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CLINiC-P-12X27-B02
CLINiC, Poly G310, 12x Camera, 27" Monitor
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CLINiC-P-2X-A01
CLINiC, Poly G310, 2x Camera, 27" Monitor
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CLINiC-C-8X-A01
CLINiC, Cisco SX20, 8x Camera, 27" Monitor
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CLINiC-PSX30-5X22-A01
CLINiC, Poly Studio, 5x Camera, 27" Monitor
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CLINiC-V-10X24IR-B01
CLINiC, Vidyo, 10x Camera, 24" Monitor
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CLINiC-P-12X27-B02
CLINiC, Vidyo, 10x Camera, 24" Monitor
User Install Guide Quick Start Guide
Spec Sheet Marketing Slick -
CLINiC-V-12X-A01
CLINiC, Vidyo, 12x Camera, 27" Monitor
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CLINiC-V-30X-A01
CLINiC, Vidyo, 30x Camera, 27" Monitor
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CLINiC-V-30XIR-A01
CLINiC, Vidyo, 30x Camera, 27" Monitor
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CLINiC-V-10X24IR-B01
CLINiC, Vidyo, 10x Camera, 24" Monitor
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CLINiC-V-10X24IR-B02
CLINiC, Vidyo, 10x Camera, 24" Monitor
User Install Guide Quick Start Guide
Spec Sheet Marketing Slick -
CLINiC-V-12X-A01
CLINiC, Vidyo, 12x Camera, 27" Monitor
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CLINiC-VC-10X24IR-B03
CLINiC, Vidyo, 10x Camera, 24" Monitor
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CLINiC-VC-10X24IR-C01
CLINiC, Vidyo, 10x Camera, 24" Monitor
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CLINiC-VC-10XIR-A01
CLINiC, Vidyo, 10x Camera, 24" Monitor
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CLINiC-VC-10XIR-A02
CLINiC, Vidyo, 10x Camera, 24" Monitor
User Install Guide Quick Start Guide
Spec Sheet Marketing Slick -
CLINiC-VC-10XIR-EK-B03
CLINiC, Vidyo, 10x Camera, 24" Monitor
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CLINiC-VC-10XIRN-A01
CLINiC, Vidyo, 10x Camera, 24" Monitor
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MEDiC-H-B01
MEDIC, Horus scope and general, surface, and otoscope lenses (no stethoscope)
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MEDiC-H-B02
MEDiC Portable Telehealth System with Horus scope, lenses, and stethoscope
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MEDiC-HG-B02
MEDiC Portable Telehealth System. Custom version for Georgia Partnership for Telehealth (GPT) with all lenses and stethoscope; Includes special firmware for the Horus Scope (loaded at Jedmed); includes ARW and manufacturers maintenance on
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MEDiC-HJ-B02
MEDiC, Surface Pro PC, Horus Series 1, General Lens
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MEDiC-HJ-NC-B02
MEDiC, Surface Pro PC, Horus Series 1, General Lens
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MEDiC-HJ-NH-B02
MEDiC Portable Telehealth System. Does not include Horus Scope camera or general lens
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MEDVIEW-C-30X-A01
MedView, Cisco RoomKit codec, 30x camera
User Install Guide Quick Start Guide
Spec Sheet Marketing Slick -
MEDVIEW-C-30XS-A01
MedView, Cisco RoomKit codec, 30x optical zoom IR camera, incorporates audio bar including: quad mic array, beam forming echo cancellation, audio amplifier and dual loudspeakers; IR lamps for low light operation with HDMI switch.
User Install Guide Quick Start Guide
Spec Sheet Marketing Slick
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MEDVIEW-V-10XIR-A01
MedView, Vidyo, 10x camera
User Install Guide Quick Start Guide
Spec Sheet Marketing Slick
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ACC-AUDIO-C-OVERBED-A01
Accessory, ceiling extension microphone, for Cisco MedView
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ACC-AUDIO-OVERBED-A01
Accessory, microphone, ceiling mount, for Vidyo MedView or CLINiC
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ACC-V-REMOTE-A01
Remote Control, tethered, for Vidyo configured MedView
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ACC-V-VOLCTRL-A01
Volume Control, for Vidyo MedView
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ACC-CRADLE-A01
Horus Scope Cradle, for P227A, C827A, P1227A
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ACC-CRADLE-A02
Horus Scope Cradle, for P227A, C827A, P1227A
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ACC-CRADLE-CS1-A01
Horus Scope Cradle, for C1227A
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ACC-CRADLE-PS1-A01
Horus Scope Cradle, for P1227B
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ACC-CRADLE-VIDYO-A01
Horus Scope Cradle, for V1227A, V3027A
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ACC-CRADLE-VIDYO-B01
Horus Scope Cradle, for V1227B
Our Capabilities
- Iron Bow’s IronCare™ Support team is certified to provide hardware, software, maintenance, and warranty support services by these partners.
- Cisco – Gold Partner – Collaboration, Networking, Data Center, Security
- Poly (now HP) Silver Partner - Group Series, Studio X series, Video products
- Additional expertise in these technologies
- IT systems – Compute, networking, storage
- Microsoft Windows - Deployment or Migration, Hardware, Managed Services (MSP)
- 24/7/365 U.S. based support team
- HIPAA compliant services available
- Extensive knowledge of a wide portfolio of products and technology
- In-house manufacturing, warranty and repair services
- Capabilities for performing proactive diagnostics and device monitoring
- Management of equipment, entitlement periods and renewals
- Tier 1, 2 and 3 engineering expertise for incident management
Learn More about other Iron Bow Services
- IronCare Cisco Partner Support Services
- IronCare Network Managed Services
- IronCare Wireless Managed Services
- IronCare Managed SD-WAN
