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IronCare Services

Managed Services – Focus on care not technology

Through Iron Bow’s IronCare™ offerings, we are uniquely positioned to not only provide telehealth solutions but to monitor and maintain them as well. Iron Bow can assume responsibility for the management of your telehealth technology including security updates and patching, software updates, help desk and troubleshooting as well as warranty management.

Icon: 24x7x365 phone support
24x7x365 phone support
Icon: Redundant locations in the U.S.
Redundant locations in the U.S.
Icon: Remote troubleshooting and diagnostics
Remote troubleshooting and diagnostics

Advance Replacement Warranty (ARW)

Iron Bow offers an advance replacement warranty that allows for the delivery of a replacement unit prior to the return of your unit. You can also enable Iron Bow staff to remotely troubleshoot and diagnose network connectivity and unit performance.  This level of support allows Iron Bow to quickly evaluate the root cause of a problem and reduce your involvement in troubleshooting.  There is no additional charge for this level of service, but you will need to initially work with our technical team to set up the required diagnostic tools. 

Icon: Advanced replacement of unit with second business day delivery
Advanced replacement of unit with second business day delivery
Icon: Pre-paid shipping for replacement and returning unit
Pre-paid shipping for replacement and returning unit

Managed Telehealth

For telehealth program success, patients and providers require technologies to always perform as expected.  Iron Bow understands medical workflows and the critical nature of healthcare environments. The IronCare support team streamlines the deployment and management of telehealth solutions while optimizing device-related costs and reducing enterprise risk.

IronCare Monitoring – continuous monitoring of your device, power conditions and unit behavior to ensure top performance and identify potential problems before they can affect the user experience. Our 24/7/365 service team in Chantilly, VA, utilizes advanced network and device monitoring tools to immediately evaluate the observed conditions and will inform you of any potential problem.

IronCare Maintenance – configuration management ensures updates and patches are deployed to avoid security and user experience problems. Additionally, quarterly equipment status reports provide a summary of completed activity and actions outstanding. 

IronCare Deployment – on-site installation/replacement services relieve IT staff and ensure rapid and reliable deployment. This service includes unpacking and setting up the unit, testing performance, configuring WiFi and ensuring connectivity to the Iron Bow Client Support Center.  The service tech will also provide training as needed for local staff.

IronCare Cloud Video – a secure platform for rapidly enabling high-quality video consultations between endpoints, video conference rooms and patients.

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Managed Wireless

Wi-Fi connections are mission critical for both daily work and guest networks. Ensuring that wireless equipment is available, connectivity remains consistent and capacity is ready to support increasing enterprise requirements is a continuous effort. IronCare Managed Wireless provides a comprehensive solution for wireless networks to ensure availability, performance and scalability to meet day-to-day and future demands.

Icon: Drive user satisfaction
Drive user satisfaction
Icon: Enable faster technology refresh
Enable faster technology refresh
Icon: Control costs
Control costs

Managed Networking

With today’s networks stretching beyond the enterprise to incorporate mobile, cloud and IoT, IT teams need a broader base of expertise to manage the diverse technology sets. IronCare Managed Network maintains these environments including campus environments, software defined networking, fabric switching and traditional LAN/WAN.

Icon: Increase operational efficiency
Increase operational efficiency
Icon: Reduce risk
Reduce risk
Icon: Enable faster technology refresh
Enable faster technology refresh

Consulting

Iron Bow is uniquely positioned with deep technical knowledge across the IT lifecycle as well as an understanding of how healthcare organizations operate. Using this, we are able to partner with our clients to determine best fit technologies as well as provide direction on technical implementation and user acceptance.

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Training
Icon: User Acceptance
User Acceptance
Icon: 5-Point Telehealth Assessment
5-Point Telehealth Assessment
Learn more about free our 5-point telehealth assessment

Iron Bow in Action

A global children’s hospital organization is deploying Iron Bow’s CLINiC telehealth technology and services to provide pediatric specialty care around the world. Before, many children in need of such care had to travel hundreds of miles from their homes and often required air transportation. This was simply impossible for some children, especially in impoverished areas. Now, the CLINiC and its peripherals such as medical scopes are supporting world-class care in even the most remote places.
A large hospital system in Florida wanted to offer telehealth to remain competitive in a market that was demanding and expecting innovative care solutions. Building their own solution was proving to be too time consuming, not allowing the growth the system was looking to achieve. The group chose Iron Bow’s CLINiC solution – a video-based, peripheral-ready and user-friendly system – for deployment in multiple disciplines, from the ER to neurology, at the various hospitals.
A children’s hospital sought to reduce inter-hospital transfers by gaining the ability to conduct video visits in patient rooms. The group began using in Iron Bow’s MedView, which uses existing in-room infotainment screens for video consultation displays. The hospital also uses Iron Bow’s video-based CLINiC to provide telehealth consults to its own and partner affiliates’ patients. The CLINiC offers efficient delivery of remote healthcare, clinical information and patient/provider education while meeting all of the hospital’s workflow, use case and ease-of-use requirements.
A Pacific coast health system faced challenges familiar to many rural systems: It had too few providers, especially specialists, to adequately care for its far-flung and isolated patients. The system adopted Iron Bow’s CLINiC as its telehealth solution, and uses it to provide stroke care in its four hospitals’ ERs. The CLINiC also supports the organ transplant program by helping to conduct candidate evaluations, check in on wait-listed patients, and provide follow-up care to recipients.
A large nonprofit health system sought greater efficiency for its acute behavioral healthcare in northern Michigan, where it could take 48 hours for providers to travel and complete psychological evaluations of in-crisis patients. Meantime, such patients occupied hospital beds and required round-the-clock police guards to ensure they did not hurt themselves. With the CLINiC, Iron Bow’s video-based telehealth solution, the health system can now perform evaluations in four hours through video connections with physicians working from their offices or homes.
A large nonprofit health system recently used Iron Bow’s CLINiC telehealth solution to intervene in the stroke of a 38-year-old mother of three. A health-system neurologist was on the road traveling when he was called and alerted to the situation by medical staff. He pulled off at a truck stop and used its WiFi to connect his laptop to our CLINiC device being used by responders at the patient’s home. He evaluated the patient and supervised administration of TPA, avoiding the need for a high-cost emergency airlift and quite possibly saving the woman’s life.

General: This Contact form is intended for initial contact with Iron Bow from prospective customers or inquiries by parties without a direct point of contact to Iron Bow or one of our help desks or support resources. This Contact form is not designed, secured, or intended for the exchange or collection of personal information for customer support purposes, and all such inquiries should be directed to the appropriate customer support resource. Available customer support resources include, but are not limited to reaching us Iron Bow at 800.338.8866.

European Economic Area: Iron Bow does not wish to or intend to collect, store, or process Personal Information, as defined by the General Data Protection Regulation (GDPR), from European Economic Area nationals. By clicking “Submit,” you acknowledge that you are not a European Economic Area national.

For more information, please see our Privacy Statement.



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